Glenda

As someone who requires assistance walking, this airport has zero consideration. The issue is never when I'm leaving Atlanta. I can easily get assistance in the earlier parts if the day but if you are arriving after 9pm it's horrible. Since the pandemic, every seat, chair or bench has been removed from the baggage claim/ arrival/ departure area. This is insane. There is no one to do wheelchair assistance from gates, and the train makes you get off at T-Gate and walk all the way around the Delta side to baggage claim. No seats, no benches. I was about to get ran over because the people were in a stampede to get to baggage claim. Areas are roped off and I almost fell because I no longer have good balance.

Put the seating back in the airport please. Some of us have to take our time and walk slowly. Impossible at this airport. Role off an area for special needs from T Gate to baggage or better yet hurry up and open the ground transfer train stop with escalators. This has been like this over a year.